SHIPPING POLICY AT MANZILONLINE.COM


ManzilOnline.com has a team of professional and trained people who knows how important it is to maintain customer’s trust and to keep long-term business relationship. Among all steps, lies the vital step of dispatching the order. 

We have therefore set some consumer-friendly shipping policies, so to keep a long-term affiliation with our shoppers. Below you will find an outline of our shipping procedure.

 

Shipping Policy:

Once the customer places their order, our sales representative confirms it via phone call. Then, it goes to our processing department.

– Normally, it takes about 48 to 72 hours for the order to be delivered in all major cities.
– Currently, we are offering FREE* shipping on all orders over Rs. 1500 all over Pakistan.

– The usual shipping time is about 2-3 days if placed from Karachi and 3-4 business days if ordered from outside of Karachi. Delays only takes place when any public holiday comes or if there is any strike/uncontrollable conditions in the city.
– The order will be delivered via TCS or LCS and will have a tracking number available, so customer can trace the status online.

 

Packages Lost In Transit:

– If the order is lost during shipment, ManzilOnline.com will re-send the order via expedited shipping, which could take 2-3 additional days for this situation.

 

Product Is Damaged Or Stolen In Shipping:

– A Product will be considered defective if received physically damaged in a physical look.
– A product is considered stolen if the order received is in already open-condition and is empty.
I- n both cases, you may contact our 24/7 Customer Support department. We will investigate this matter and may ask for a picture of the received package/product or any other evidence for claim purpose.